Frequently asked questions.

  • Simply order online 24/7 by clicking on any product, select your options and click Add to Cart - just like any other online store. Once you're done click Checkout, select your payment method from several options and complete your order.

    As soon as your checkout is complete you will receive an order confirmation email with instructions how to upload your art files.

    Once we have your artwork files we will setup the artwork and send you PDF proofs via email for approval before we start production.

    If you have any questions during the process, please feel free to reach out and we can help you through the process.

    Please note: taxes, shipping and overage charges (if any) will be paid separately before delivery.

  • Once you place an order, you'll receive an email with your order number and an upload link. From there you can upload your content and artwork. This upload allows us to accept huge files without any problems (something emails cannot handle).

    You will be given the link in the email but in case you ever lose it, please use this link!

  • This depends on what you order and any customization necessary. Once we receive all relevant files and confirm their quality and you have approved all proofs, in general terms, standard production times are as follows:

    •CDs 7-10 Business Days (2 Weeks)

    •DVDs 7-10 Business Days (2 Weeks)

    •Vinyl 12-16 Weeks

  • At this time, all prices listed on the website are in US Dollars.

  • Everything is included as described on the product pages, however we will issue another invoice for shipping and taxes based on the weight of your order.

  • We ship to all the provinces in Canada (AB, BC, MB, NB, NL, NT, NS, NU, ON, PE, QC, SK, YT) and all the states in the United States (AL, AK, AS, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MH, MD, MA, MI, MN, MA, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, MP, OH, OK, OR, PW, PA, RI, SC, SD, TN, TX, UT, VT, VI, VA, WA, WV, WI, WY).

  • Shipping times will depend on your location and in some cases availability. Different shipping companies offer different delivery times, shipping can take as little as 1 day or as long as 2 weeks. Our preferred shipping company is UPS but we will try to get you the best price available.

  • Please note that these can cause your project to be delayed and in some cases might cost extra money if we need to fix these prior to production.

    1) Failure to remove template guide lines or guidelines are merged with the artwork. Before you send in your job, make sure you’ve removed all the templates lines.

    2) Artwork Image resolution is too low (less than 300 dpi) or supplied in RGB instead of CMYK.

    3) Insufficient bleed or safety margins on part or all of the artwork.

    4) Failure to number or name the WAV files.

    5) Failure to supply artwork using the correct templates.

  • We are able to help for an up-charge. Please contact us to discuss more details.

  • We stand by the quality of our products, however since your order is copyright specific and cannot be resold, we do not accept returns unless there is a manufacturing defect.